Refund Policy

After placing a booking, you will receive bank transfer instructions (account holder, bank name, IBAN, SWIFT).

Your booking is confirmed once payment is received and verified within the hold period stated at checkout.

If payment is not received within the hold period, the booking may be automatically cancelled.

You receive a full refund if Albooker cancels the service and no alternative time is agreed.

You receive a full refund if payment was taken in error or duplicated.

You receive a full refund when you cancel within the free cancellation window shown in your confirmation email.

If only part of a bundled service was delivered (e.g. shortened duration due to access issues not caused by Albooker), we may offer a partial refund or credit.

Late cancellations outside the free window may forfeit part of the payment as stated at booking.

No-shows where the cleaner attended but could not access the property due to incorrect instructions or client absence.

Services already completed to the agreed scope unless a valid quality complaint is raised within 24 hours.

Email [email protected] with your booking reference, reason, and bank details for transfer refunds.

Approved refunds are processed within 5–10 business days to the original payer account.