Privacy Policy

Account details such as name, email address, phone number, and password when you register.

Booking information including address, service preferences, schedule, and payment method.

Technical data such as IP address, browser type, device information, and cookies when you use our website.

Communications you send to us via email, chat, or support requests.

To process bookings, assign cleaners, and deliver our services.

To send booking confirmations, reminders, and service-related notifications.

To improve our website, analyze usage (including Google Analytics via Google Tag Manager when enabled), and prevent fraud.

To comply with legal obligations and enforce our Terms and Conditions.

We use essential cookies to keep you signed in and remember your preferences.

With your consent, we may use marketing and analytics cookies managed through Google Tag Manager (GTM), including Google Analytics 4 and conversion tracking for ads.

You can accept or decline non-essential cookies using the cookie banner on our website.

We share data with cleaners assigned to your booking (name, address, schedule, and special instructions).

We use trusted processors for email (SMTP), hosting, maps, and payment reconciliation. They may only process data on our instructions.

We do not sell your personal data to third parties.

We retain account and booking records as long as needed to provide services and meet legal requirements.

We apply technical and organizational measures including encrypted connections (HTTPS), access controls, and secure password storage.

You may request access, correction, or deletion of your personal data by contacting [email protected].

You may withdraw marketing consent at any time. Essential service emails may still be sent for active bookings.

For privacy questions: [email protected] · Tirana, Albania.